Our Policies and Procedures
We have included our policies and procedures in the New Patient Packet found under Important Forms. Each policy will give you a detailed description of our responsibility to you as well as your responsibility as our patient. If at anytime you have questions, please feel free to ask one of our staff members for clarification.
The Day of Your Appointment
If you are a new patient to our practice, please arrive 30 minutes prior to your scheduled appointment. Upon your arrival, please check in at the front desk. At your first visit, you will be asked to do the following:
- Complete a patient registration form
- Complete a medical history form
- Good Faith Estimate
- Surprise Medical Bills
- Authorization for Release of Protected Health Information
- Sign an authorization to release medical records if needed
- Sign an authorization to obtain/request medical records if needed
- Present your picture ID
- Present your insurance card
If you are a returning patient, please arrive 15 minutes prior to your scheduled appointment. At your return visit, our staff will confirm your name, address, telephone numbers and your insurance information to ensure our records contain the most current information.
Late arrivals create delays for both physicians and other patients. Late arrivals may be asked to reschedule their appointments for an alternate time. Please recognize that we make every effort to see you as promptly as possible, however, emergencies may arise, delaying your scheduled appointment time. Our staff will notify you upon your arrival if a significant delay is anticipated.
A 24-hour notice is required for all cancellations. Please contact our office directly during normal business hours to cancel or reschedule your appointment. Note that our answering service will not take messages regarding appointment cancellations.
Although we understand that there are times when extenuating circumstances prohibit you from keeping a scheduled appointment, repeated missed appointments or cancellations with less than 24-hours notice will result in a charge billed to you. This amount cannot be billed to your insurance company.
Failure to keep scheduled appointments prohibits us from attending to and caring for you properly. Patients who miss three appointments in a 12 month period may be discharged from our practice.
No referrals are necessary.
Patient Financial Policy
At Digestive Disease Group we make every effort to keep medical care costs down for our patients. In our effort to provide you and your family with excellent healthcare, we ask that you assist us in this process by providing timely and accurate information regarding your account. We ask each of our patients to review and sign this policy each year so as to establish the foundation of mutual understanding and expectation. View the Financial Policy now.
Time of Service Payment
Payment is required at the time services are rendered unless other arrangements have been made in advance. This includes applicable co-payments and coinsurance for participating insurance companies. Co-payments will not be billed to you; this payment is required prior to the medical visit. Should you arrive for a non-emergent appointment and do not have your co-pay with you, you will be asked to reschedule that visit. For your convenience we accept cash, check, debit and credit cards for payment.
Also, please be aware that patients with an outstanding balance of 60 days overdue must make arrangements for payment prior to scheduling a non-emergent appointment. Patient accounts that are over 90 days overdue are considered delinquent and may be transferred to a collection agency.
Patient Payment and Payment Arrangements
Patients who have coverage limitations or fail to provide Digestive Disease Group with adequate billing information, including proper managed care authorization/referrals, are responsible for the total payment of their bills. For your convenience we provide short term, as well as long-term payment plans. Any payment arrangement, other than payment in full must be approved in order to keep your account from being considered past due. If you have any questions or need to make payment arrangements to resolve your account, please call the Central Billing Office at 864-227-3636 for assistance.
Patients who do not have healthcare insurance or are unable to provide satisfactory proof of insurance are required to pay 100% of the charges at the time of the visit. Payment is required at time of service; however, we do offer a 15% self-pay discount that may be applied toward certain applicable services. For clarification of what services the discount may be applied to, please ask your practice service representative.